WELCOME TO GRAND HOTELS Grand Hotel Logo

Covid - 19

Dear Guest,

As the world adjusts to new travel norms and expectations we have since the onset of the pandemic enhanced our cleanliness procedures, hygiene & service measures in order to support your personal wellbeing throughout your stay to ensure the safety of our guests and associates is our top priority.

Our hotels and services adheres firmly to the SOP laid down by the Government of India,Ministry of Health and Family Welfare, WHO & ICMR guidelines and have accordingly set-up our routines and procedures. Our team members are trained in precautionary safety, heightened hygiene and sanitation practices and measures have been taken for their successful implementation at the properties.

We conduct daily temperature checks and track travel history of guests. We have increased our focus on hand hygiene, regular disinfection of exposed surfaces that are prone to high touch with government recommended disinfectants. Contactless check-in and check–out procedures, QR code menus, strict social distancing norms are some other parameters that have been initiated to ensure that we give priority to our guest's well–being, while maintaining the highest standards of service that we are known for.

We hope this gives you reassurance as you look ahead to future travel plans –because we are ready to welcome you. On behalf of the Grand Hotel family, we thank you for your continued loyalty, trust and support.

Below is a snapshots of what are we doing to ensure the safety of our guests and associates is our top priority

Physical distancing

Physical distancing

Implement physical distancing measures throughout the hotel.

Increase cleaning and disinfecting

Increase cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

Sanitizing stations

Sanitizing stations

Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.

Protective barrier

Protective barrier

Install protective screens at the front desk.

Linens

Linens

Wash all linens at a high temperature for optimal disinfection.

Disinfect key cards

Disinfect key cards

Provide clean and disinfected key cards upon check-in.

Methods of payment

Methods of payment

Offer cash-free methods of payment.

TV remote

TV remote

Provide a clean and disinfected TV remote.

Food Safety

Food safety

Adhere to the strict safety procedures while serving all food and beverages.

Minibars

Lock or remove all minibars.

Team training

Team training

Provide team members with comprehensive hygiene and prevention training program.

Team member PPE

Team member PPE

Provide team members with personal protective equipment.

Team member temperature checks

Team member temperature checks

Monitor team member health when legally permitted or required.

Safety Features

  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Thermometers for guests provided by property
  • Face masks for guests available

Cleanliness & Disinfecting

  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Physical Distancing

  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers placed between staff and guests in appropriate area
  • Single-room air conditioning for guest accommodation (all rooms)

Food & Drink Safety

  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered

10 High-Touch Deep Clean Areas in the Guest Room

10 High-Touch Deep Clean Areas in the Guest Room
1
Switches & Electronic Controls

Lights, lamps, switches and electronic controls.

2
Handles and Knobs

Doors, closets drawers, furniture knobs and drapery pull handles.

3
Majar Bathroom Surfaces

Toilet handles and seats, splash walls, shower/tub controls and sink faucets.

4
Climate Control Panels
5
Telephones, Remote Controls and Locks

Handsets, dail pads and function buttons.

6
Bed & Bedding

All bed linens including duvet covers, pillowcases and sheets.

7
Bath Amenities

Bulk dispensers, individual amenities, tissue boxes, soap dishes, amenity tray and hair dryer.

8
Hard Surfaces

Table, desk and night stands.

9
Closet Goods

Iron, safe handle and keypad.

10
In-Room and Beverages

Cutlery, glassware, ice buckets, minibars, kettle and coffeemaker.

Grand Hotel Logo

#Wearevaccinated

We are delighted to announce that our staff recently underwent a successful vaccination drive. We are all geared and set to assure you of our quality services and more importantly our secure environment. Feel safe on your next stay with us!

'Your Safety is our Priority'

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